Frequently Asked Questions

No we don’t.  We do not have a trained audiologist or audiometrist to conduct these tests, or the appropriate equipment,  but of course we can guide you as to where to go to get a test done.

In all likelihood we probably can. We can also direct you to technical specialists for guidance on the latest available technology.

As HMA is an independent organisation we don’t recommend audiologists, however we are happy to share information about different types of hearing service providers – those that are retail outlets, independent audiology practices, audiometrist businesses and so on.

Hearing aids are just that - an aid.  They will not restore your hearing to the level you had before acquiring a hearing loss, but they will in most cases offer improvement.  You need to persist with hearing aids, allowing your brain to adjust to amplified sound and relearn what to pay attention to and what can be ignored.  Hearing aids should be worn daily for adequate brain training.

No, we do not sell hearing devices.  You need to see an audiologist for an assessment and advice before considering what devices are suitable for you.

The Hearing Aid Bank is a Hearing Matters Australia program designed to help low-income people who “fall through the cracks” and do not qualify for the government voucher scheme.  It is operated in conjunction with the Macquarie University Hearing and Speech Clinic.  Donated hearing aids are checked and refurbished and supplied to qualifying people at low cost.  There is an application process and you need to be a low-income earner to qualify.

An ALD, as it’s commonly referred to, is an “Assistive Listening Device”.  There are various devices can help you hear a TV better, make you aware of a door bell, alarms, telephones etc.

The price of hearing aids can vary widely, depending upon the features required and the service provider with whom you deal. Hearing aids may be priced as part of a bundled rehabilitation package, involving initial assessment, supply of the aids and follow up services,  or they may be charged for and itemised separately from the audiologist’s service charge.

Make sure you ask if the fee is for a comprehensive bundled hearing health service, or for supply with limited support, (unbundled) so that you can compare any quotes you receive or compare  prices that are advertised online.  Also, do not be afraid to shop around amongst audiologists in your area for the best package to suit you.

Note that if you purchase a hearing aid outright online you will need to have it fitted professionally to receive the greatest benefit from it.  You might have difficulty finding an audiologist in your area who is familiar with the model that you bought, and can tune and service it for you.  We recommend you only purchase devices that have been prescribed for your particular needs by a qualified audiology professional in whom you have confidence.

The Australian Hearing Hub is located on University Avenue, Macquarie University, North Ryde, Sydney, NSW.  Hearing Matters Australia is located on the ground floor, behind the Concierge desk.

Visitors are welcome but email or call us on 02 9878 6089 to check our opening times or to and make an appointment.

All with an interest in hearing loss are welcome to belong to HMA.  Members can access members only resources on this website, receive our quarterly journal "Hearing Matters", support the Hearing Aid Bank and advocacy work of HMA.  Not already a member? 

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